Frequently Asked Questions

Everything you need to know about your Roark order, from shipping to our adventure-ready gear.

What is the status of my order?

Once your order is placed, you will receive a confirmation email. As soon as your gear ships, we will send a second email containing a tracking link so you can follow its journey.

What is your return and exchange policy?

We offer free returns and exchanges on all unworn, unwashed items within 30 days of purchase. Items must have original tags attached and be in their original packaging.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. We also offer expedited shipping options at checkout if you need your gear for an upcoming trip.

How do I know which size to order?

Each product page features a detailed size guide. Our apparel generally follows a modern, athletic fit. If you are between sizes, we recommend sizing up for a more relaxed feel.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Shop Pay.

Is Roark gear sustainable?

We are committed to reducing our footprint by using organic cotton, recycled polyester, and Fair Trade Certified factories whenever possible. Check individual product descriptions for specific material details.